Order Modifications and Cancellations

If you need to adjust or cancel your order before it has been dispatched, please reach out to promptly at 0400 062 813 or via email at edelweissfloralatelier@gmail.com.

 

Substitution Policy for Floral Arrangements

Due to seasonal availability, substitutions may be necessary to ensure the quality and timely delivery of your arrangement. In such cases, we will maintain the overall style, theme, and colour scheme of your selected design, using flowers of equal or greater value.

 

Substitution Policy for Gift Items

In the event that a selected gift item is unavailable, we will offer an appropriate substitute of equal or greater value or provide a refund, based on your preference.

 

Returns and Replacements for Gift Items

Should you be unsatisfied with a gift item, or if your items arrive damaged, please notify us promptly at edelweissfloralatelier@gmail.com.